A superior customer experience is critical for any business to succeed in its marketplace; yet healthcare providers are not known for customer service. Although 70 percent of hospital executives consider the patient experience to be a top priority for their institutions, only 27 percent have specifically defined it.i While their definitions vary widely, most hospital […]
IRS Rule 501(r) that takes effect as early as January 1, 2016 not only adds specific requirements for hospitals to qualify for tax-exempt status, it adds restrictions for how they can pursue payment for care provided. For most 501(c)(3) hospitals the rule changes will necessitate far-reaching changes to financial assistance policies, patient communication, billing, collections, […]
Adreima explores the top 5 challenges of the changing role of revenue cycle leaders in a value-based world and the strategies and best practices to pave the road to success.