With the increasing prevalence of high deductible health plans and the corresponding increase in patient balances, patients are overwhelmed with the bills they receive, which negatively impacts patient satisfaction. In the world of changing reimbursement models, hospitals need to find new and innovative ways to collect patient payments, while ensuring that patients are satisfied with their overall hospital experience.
Through a combination of proprietary technology and one-on-one support, Patient Advocacy helps patients manage the financial and administrative aspects of their healthcare, beginning pre-admission and continuing throughout the revenue cycle. Each patient is assigned an advocate who reviews all of their medical bills and follows up on any billing issues or claim denials that arise. Patients are at ease knowing that an expert advocate will guide them through the entire process.
Patients using Patient Advocacy Services report 100% satisfaction and pay 29% more of their patient balances
Adreima’s Patient Advocacy Services have a measurable impact on the following metrics, which contribute directly to the bottom line: