Patient Responsibility

Adreima supports it clients with collections that put patients first and provides a thoughtful extension of the client’s brand. Our goal is not only to improve collections and service quality, but to enhance the entire process with analytics based on patient behavior, propensity to pay, and excellent customer service. We make payments more patient-friendly by enrolling patients in qualified programs to help pay for their care and in developing individual and personalized payment programs. Our quality programs focus on delivering service quality and a great patient experience.

15-28% blended collections on self-pay accounts putting performance in top 98% of best practice benchmark

The short-term business benefits are obvious, with improved bad debt and increased cash flow. Even more significant are the long-range benefits:

  • Patients satisfied with the billing process are five times more likely to recommend a hospital to others
  • The lifetime value of a patient exceeds $1.5 million for that household

Early-Out Self-Pay Account Resolution Services

Adreima recognizes that self-pay balances are growing as a percentage of a client’s account receivable inventory. Patients need advocates who will proactively seek any available financial assistance program, make payment arrangements, and answer their questions clearly and concisely. Our clients need this to be done compassionately while pursuing payment and account resolution. We deliver this based on our ability to leverage our technologies and integrate our proven methodologies to design and implement the right solutions for our clients. This frees up your resources to focus on other aspects of the revenue cycle.

Bad Debt Collection Services

Our bad debt services are uniquely designed to provide your patients with a seamless program that integrates the full spectrum of education, assistance, and resolution. We provide advocates to help patients understand their financial responsibility; provide payment solutions that respect each patient’s unique financial circumstances, and individualized assistance to help with understanding obligations and payments.

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Adreima is pleased to announce that it has been acquired by nThrive. nThrive is a growing industry leader that leverages technology, services, education and analytics to create complete Patient-to-Payment℠ capabilities that our clients need.

Please view our press release for additional information about this exciting acquisition.